Share
Twitter
E-mail
Download
PrintCaixaBank is the leading retail bank in Spain, with the largest customer base, a robust balance sheet and a culture drawing on deeply engrained values. Its business model is based on specialisation, with a value proposition tailored to each segment; a comprehensive offering of products and services; the largest branch network in the country; a multi-channel approach and reach; and a team of highly-trained specialists. CaixaBank’s priorities include: achieving exacting quality of service standards; a firm commitment to mobility and digitalisation; and a determination to be set apart by its proximity, robust financial position, capacity for innovation and social responsibility.
Flagship institution
1 in every 4 Spaniards puts their trust in us
Market capitalisation of €18,768 million
€347,927 million in total assets
Sustained increase in main market shares
The largest branch network in the country (4,851 retail branches and 9,479 ATMs)
Leader in online and mobile banking, with the largest number of active digital customers in the country
Recognised as the bank of the year in Spain by The Banker and the best retail digital bank in Western Europe by Global Finance
Robust strategy
Customer satisfaction rating of 8.7 out of 10
Attributable profit of €1,047 million (+28.6% vs. 2015) for the Group
Fully loaded CET1 of 12.4% (+84 basis points vs. 2015)
€81,890 million in assets under management (+9.9% vs. 2015)
€50,408 million of high-quality liquid assets
Commitment to mobility and digitalisation: 22,220 advisors with Smart PC and 14.4 million digital signatures
A highly trained team, with over 7,000 postgraduate qualifications in financial advice
Responsible banking model
167,669 microcredits granted by its social bank, MicroBank
Direct and indirect contribution of 0.72% of Spain’s GDP
Over 33,000 flats, the largest pool of private social housing in the country
15,000 participants in the Corporate Volunteering Programme
Included in the leading sustainability indices (DJSI, FTSE4Good, CDP A-list)
Signatories of major social responsibility initiatives, such as the UN Global Compact
Recognised as the Best Responsible Bank in Europe in 2016 by Euromoney
SHAREHOLDER STRUCTURE
With a 45.3% interest in CaixaBank’s capital, CriteriaCaixa, a holding company solely owned by the ”la Caixa” Banking Foundation, is the bank’s core shareholder. CaixaBank’s free float capital is held by over 682,000 shareholders, with more than half in the hands of institutional investors.
Towards greater diversification in the shareholder base
On 26 May 2016, CriteriaCaixa disclosed to the market its intention to comply with the European Central Bank’s conditions for the prudential deconsolidation of CriteriaCaixa from the CaixaBank Group, before the end of the 2017 financial year. These conditions include CriteriaCaixa’s voting and dividend rights in CaixaBank not exceeding 40% of the total1.
CriteriaCaixa completed an asset swap with CaixaBank2 in May, and in December placed a package of shares representing around 1.7% of the share capital of CaixaBank with institutional investors. This reduced its holding in CaixaBank from 56.8% at year-end 2015 to 45.3% at year-end 2016. In February 2017, CriteriaCaixa sold a further package of shares, representing 5.322% of its share capital, leaving its holding at 40%.
The gradual reduction in CriteriaCaixa’s holding has resulted in an increased free float and a more diversified shareholder base for CaixaBank, and greater liquidity in the market for its shares.
1. Significant event filing 239132 published in the CNMV on 26 May 2016.
2. This involved transferring treasury shares representing 9.89% of the share capital of CaixaBank and €678 million in cash, in exchange for these holdings in BEA and GFI.
Information, transformation and proximity to shareholders 
