ABOUT CAIXABANK

CaixaBank is the leading retail bank in Spain, and a benchmark for one out of every four people. CaixaBank, which has a 100-year-long financial and social tradition, has a distinctive management model that has made the bank a benchmark in the European banking industry.

LEADING BANK IN SPAIN

The bank, which is known for its financial strength, dedication to personal ties and its firm commitment to digitalisation, focuses on maximising quality of service and profitability by maintaining a prudent management model, with a long-term vision and a notable social commitment. The bank consistently strives to maximise its contribution to the country’s economy, establish stable and trustworthy relationships with the environment and contribute to solving the most urgent social challenges and the transition to a low-carbon economy.

LEADING ENTITY IN THE SPANISH MARKET

13.8 million customers

1 in 4 banking customers
use CaixaBank as their go-to institution

32,403 employees

€347,927 million in total assets

The largest number of active digital customers in the country:

5.3 million Internet
customers

3.7 million mobile
customers

#1 in the penetration ratioin Spain and abroad in digital banking*

*Source: ComsScore

The most extensive commercial network in the country


5,027 branches

Of which 4,851 are retail branches

85% of branches are accessible

90% of Spanish citizens have a CaixaBank branch in their municipality

100% presence in cities with more than 10,000 residents

93% presence in cities with more than 5,000 residents

9,479 ATMs

83% of ATMs are 100% accessible

99% of ATMs have sign language videos

With an excellent management model, externally evaluated

European Seal of Excellence +600 EFQM
European Foundation for Quality Management
(2014, renewed in 2016)

A bank with a social commitment, with a Corporate Social Responsibility (RSC) Master Plan in progress

It responds to the bank’s strong social commitment, one of its corporate values along with quality and trust
It is in line with the bank’s 2015-2018 Strategic Plan and has a cross-disciplinary nature
It highlights strengthening its social banking model and consolidating its position as a responsible and sustainable reference bank

INTERNATIONAL RECOGNITION

  • Bank of the year in Spain
  • Best digital retail bank
    in Western Europe
  • Best responsible bank in Europe

CONTENT AND SCOPE OF THE REPORT

This report provides a summary, through quantitative and qualitative information, of CaixaBank’s positive impact on the territories in which it operates and its role as one of the key agents in the country’s economy.

Unless indicated otherwise, the figures relate to 2016 and include the impact of CaixaBank and, when deemed appropriate and if the information was available, of its subsidiaries.

MAIN AREAS OF SOCIAL AND ECONOMIC IMPACT OF CAIXABANK

Contribute to the country’s economy, employment and finances

Promote financial inclusion and retirement planning, and drive social action programmes in collaboration with the ”la Caixa” Banking Foundation

Strengthen trust as a result of its financial strength, culture of integrity, its certified professionals and the security of its services, and promote financial education

Contribute to the transition to a low-carbon economy and environmental sustainability

External assurance

The indicators were collected based on in-house calculations using internal data and databases and external reports, which mention when this information is deemed relevant.

The non-financial information included in this report was verified by Deloitte, in accordance with the terms expressed in its independent assurance report. The economic and financial information was obtained from the CaixaBank Group’s audited 2016 financial statements. Both documents are available on the company’s website.