CaixaBank seeks to be recognised as setting itself apart through its socially responsible banking model. Its priorities include: achieving exacting quality of service standards; a firm commitment to mobility and digitalisation; its capacity for innovation; and its proximity and robust financial position.
quality, trust and social commitment
Leader in Spain and Portugal as a whole
15.7 million customers
Main bank for 26.7% (>1 in 4) individual customers in Spain
The most extensive branch networkin Spain: 4,874 branches
and 9,427 ATMs
Leader in mobile
and on-line banking in Spain: 55% of customers are digital
Market capitalisation of €23,248 million
in total assets
CaixaBank recognised as the best bank in Spain by Euromoneyand the best digital bank in Western Europe by Global Finance
BPI, the bank with the highest customer satisfaction in Portugal according to ECSI
Customer satisfaction rating of 8.8 out of 10
Attributable profit of €1.684 million (+60.9% vs. 2016), for the Group, the best annual result achieved
Balance sheet strength: CET1 fully loaded of 11.7%
€349,458 million (+ 15.0% vs. 2016) of customer funds
High liquidity: ~€73,000 million in liquid assets
Commitment to mobility
and digitalisation: 100%
of advisors with Smart PCs and
98% with digital signatures
Trained team: >10,500 managers with financial advice qualifications
Socially responsible banking
€7,511 million in direct and indirect de contribution to Spanish GDP
New Socially Responsible Banking Master Plan
granted by its social bank,
Over 32,000 flats, the largest pool of private social housing in the country
10,498 participants in the
Included in the leading
(DJSI, FTSE4Good, CDP A-list)
Signatory to international initiatives such as the United Nations Global Compact and Principles for Responsible Investment
With a 40% interest in CaixaBank’s capital, CriteriaCaixa, a holding company solely owned by the “la Caixa” Banking Foundation, is the bank’s core shareholder. CaixaBank’s free float capital is held by over 605,000 shareholders, with around 70% of this in the hands of institutional investors.
Its free float is held by more than 605,000 shareholders
Prudential deconsolidation from CriteriaCaixa
Following the reorganisation of the “la Caixa” Group in 2011, CriteriaCaixa became the controlling shareholder of CaixaBank and the parent of the Group for prudential purposes.
In 2016, a roadmap was agreed with the supervisor that planned for CriteriaCaixa to lose its status as the controlling shareholder and CaixaBank to become the parent of the banking group, before year-end 20171.
In September 2017, the European Central Bank recognised the deconsolidation of CaixaBank from CriteriaCaixa for prudential purposes. In its decision, the ECB considered that CriteriaCaixa no longer exercised control or a dominant interest over CaixaBank, because:
- Criteria holds no more than 40% of CaixaBank.
- CaixaBank’s Board of Directors has a majority of independent directors.
- A lead director has been appointed from the independent directors.
- There is no significant funding between the CaixaBank and CriteriaCaixa Groups.
Therefore, CaixaBank has become the parent company of the financial conglomerate, and is classified as a significant supervised entity2.
The gradual reduction in CriteriaCaixa’s holding over recent years has resulted in an increased free float and a more diversified shareholder base for CaixaBank, and greater liquidity in the market for its shares.