SOCIO-ECONOMIC IMPACT REPORT 2017

Wealth and job
creation

CaixaBank’s financial strength is key in order to guarantee its future, drive economic and business activity in the territories in which it operates, contribute to the generation of employment and compensate its shareholders and institutional investors and, through CriteriaCaixa, thus contribute to the “la Caixa” Banking Foundation and its Welfare Projects.

Millons of euros
contributed to GDP

7,511

Jobs created indirectly

32,438

CaixaBank corporate customers

48%

Contribution to the Spanish economy

CaixaBank contributes to the economy through its financial activities. It also contributes indirectly –through its expenditure on products and services– and through the effect that the spending of the salaries of its employees, the dividends received by its shareholders and investors and the employees of its suppliers has, and also through the production activity of the self-employed professionals, businesses and companies it finances.

CONTRIBUTION TO SPANISH GROSS DOMESTIC PRODUCT (GDP)

7,511
million euros in direct and indirect contribution to Spanish GDP by CaixaBank*
0,65% of GDP
13% of GDP provided by the banking sector
*Source: CaixaBank Research, based on data from Spain’s National Statistics Institute (with data from 3Q and an estimate for 4Q).

PURCHASES, DIVIDENDS AND INCOMES

Over 896
million euros distributed in dividends
Over 605.000 retail shareholders
1,809 million euros
paid in wages and salaries for CaixaBank in Spain and 2,137 millions for the Group
1,715
million euros paid to suppliers
98,5% of domestic
suppliers of CaixaBank
96% of invoices
paid within the period
established by CaixaBank
Further information at
Shareholder Space

Contribution to public finances

The Bank believes it is its duty to contribute to public finances, which provide essential infrastructure and public services needed for society to operate effectively and enable progress and social development.

1,941
million euros of
taxes paid
and collected
1,684 million euros in profit attributable to the Group
+ 60.9% vs. 2016
Highest annual profit in its history
Further information at:
Tax Strategy of the Group Tax Contribution of the Group Tax Risk Management Policy

Job creation

CaixaBank provides quality employment, with fixed and permanent contracts for the majority of its employees. It also contributes to generating employment and self-employment through customer financing, purchases from suppliers and the active dissemination among its customers of the ”la Caixa” Foundation programmes.
36,972
people work at the CaixaBank Group
29,119 at CaixaBank:
  • 95.9% have permanent contracts
  • 99.6% of management positions are covered internally
  • 39.1% women in executive positions*
* From deputy branch manager A and B and above.
32,438
jobs created indirectly

created indirectly through purchasing from suppliers **

** Source: CaixaBank Research, based on the added value of the Group’s activity, Spanish GDP, employment according to Spain’s national accounts and figures on productivity per employee and based on the input-output tables of Spain’s National Statistics Institute (INE), with data from the third quarter and an estimate for the fourth quarter.
29,029 
jobs

created thanks to the contribution of microcredits for entrepreneurs and businesses***

*** Source: 2017 Report on the Social Impact of Microcredits.
Estimate from a 4% sample.

CaixaBank actively publicises –through the branch network and in meetings with corporate customers– the Incorpora labour market inclusion programme of the ”la Caixa” Foundation.

Over 30,000 job opportunities generated during the year
Around 11,000 companies involved across Spain in 2017
A total of 395 social welfare organisations and 782 technicians participated, which applied various specialised inclusion processes
Further information at:
Caixabank HR Report Incorpora Programme of Social Work Report on the social impact of microcredits

Driving economic activity

CaixaBank, the leading bank in Spain, has maintained its vocation of service to the business sector and has several specialised value propositions depending on the type of company, sector and size. For self-employed professionals and businesses, CaixaBank Business; for the agricultural sector, AgroBank; for small, medium and large enterprises, Business Banking; and for large corporations and the public sector, Corporate and Investment Banking. The Bank is also firmly committed to innovation, one of the pillars of the country’s economic growth.

HELP FOR THE BUSINESS SECTOR

48.0%
of small, medium and large enterprises
are CaixaBank customers*
251,928 new loans granted
*Source: FRS Inmark 2017, for companies that bill 1-100 million euros.)
15% market share of loans to companies**
16% increase in new loans compared to 2016
87.1% of loans granted with regard to loan applications processed
**Includes MicroBank.
CaixaBank has 342.217 customers from the farming sector
1.4% vs. 2016
26.20% of self-employed farmers in Spain are customers

Since 2016, the AgroBank University-Company Chair for agri-food innovation and quality at the University of Lleida, to promote the transfer of scientific and technical knowledge between the University and sector professionals and customers.

33.1%
of self-employed workers in Spain
are CaixaBank customers
79,783 new loans granted
21,131 microcredits granted to businesses and entrepreneurs
33% of Business Banking customers carried out a foreign trade transaction in 2017
  • In-Company sessions: more than 650 training sessions in foreign trade, delivered on the customers' premises and adapted to their needs Involvement of international branches in 114 sessions
  • 10th edition of the Jornadas de Puerta al Exterior ("Open to the World" Sessions): 6 cities and 163 companies took part in 2017
  • Creation of the Le Cercle socioeconomic activities forum with Poland and Morocco branches
  • Celebration of the 10th anniversary of IWEC* with the creation of the 1st Premio a la Mujer Empresaria (Women in Business Award)
  • * International Women’s Entrepreneurial Challenge
Further information at:
CaixaBank enterprises Microcredits for entrepreneurs Agrobank Chair Rural and AgroBank entrepreneurs

COMMITMENT TO INNOVATION

308 million euros invested in development and technology*
* Includes investment from CaixaBank, the companies of the Silk Group, CaixaBank Digital Business, VidaCaixa and BPI.
94 million euros in R&D+i
CaixaBank’s alliance with IBM

The IBM Digital Innovation Centre develops emerging technologies in the management of technological infrastructure.

The first mobile-only bank for the youth segment.

7th edition of the ImaginChallenge

a 24-hour hackaton for mobile app developers, makers, designers and creators.

11th edition of the Premios Emprendedor XXI (Entrepreneur XXI Awards),

created to identify, acknowledge and accompany innovation start ups in Spain with highest growth potential

  • 4.28 million euros in prizes and support activities
  • 289 winners since its creation
  • 87% of the companies awarded remain active
CaixaBank Prize for the Best Hotel in the Balearic Islands.

For the best design, innovation and modernisation projects between 2013 and 2017

CaixaBank Prize for Innovation and Modernisation of Canary Islands Tourist Companies.

For the best tourism design, innovation and modernisation activities in 2017

CaixaBank is once again recognised for its innovative character
  • Best Artificial Intelligence Project 2017
    The Banker
  • Best Digital Bank in Western Europe
    Global Finance
  • ImaginBank chatBot innovation of the month
    EFMA
  • Innovation of the month
    Month of July. EFMA
  • Model Bank of Year 2017
    Celent
Further information at:
ImaginBank XXI Entrepreneur Award Awards