SOCIO-ECONOMIC IMPACT REPORT 2017

About
CaixaBank

CaixaBank is the leading retail bank in Spain, and a benchmark for one out of every four people. It has consolidated its leading position in Portugal following the acquisition of BPI. CaixaBank has over a century of financial and social tradition and a distinctive management model which has made it a benchmark in the European banking industry.

Millions of customers of the CaixaBank Group
15.7
(13.8 in Spain)

100% of presence in cities and towns in Spain with more than 10,000 inhabitants

Total assets of
CaixaBank Group
383,186
million euros

Leading bank in Spain

The bank, which is known for its financial strength, dedication to personal ties and its firm commitment to digitalisation, focuses on maximising quality of service and profitability by maintaining a prudent management model, with a long-term vision and a notable social commitment. The bank consistently strives to maximise its contribution to the country’s economy, establish stable and trustworthy relationships with the environment and contribute to solving the most urgent social challenges and the transition to a low-carbon economy.

LEADING BANK IN THE SPANISH MARKET

13.8 million customers
in Spain
>1 in 4 
banking customers
consider us as their benchmark bank
+1.9 million in Portugal
36,972 
CaixaBank Group
employees
383,186
million euros
of total assets
CaixaBank Group
The largest number of active digital customers in the country
55%
of digital
customers*
+15%
vs. 2016
Increase in mobile
customers
#1
in the penetration ratio in digital banking**
in Spain and
abroad
*Customers who have used digital services in the last 12 months.
**Source: ComsScore.
The most extensive
commercial network in the country
4,874
branches
4,681 are retail branches 85% are accessible branches
91%
of Spanish citizens have a CaixaBank branch in their municipality
100% presence
in towns and cities with
more than 10,000 inhabitants
94% presence
in towns and cities with
more than 5,000 inhabitants
The only bank present
in 203 towns and cities
9,427
ATMs
90% of ATMs 100% accesible
99% of ATMs have
sign language video guides

PRESENT IN 26 REFERENCE POINTS

T

17 representative offices Paris, Milan, Beijing, Shanghai, Hong Kong, Singa pur, New Delhi, Dubai, Istanbul, Algeria, Cairo, Johannesburg, Santiago de Chile, Sao Paulo, Lima, Bogota, New York
4 international branches with 6 oficces
Warsaw
Morocco with 3 branches:
Casablanca, Tanger and Agadir
London
Frankfurt

3 Spanish Desks
5 new openings 2017
Representative offices:
Algeria
Hong Kong
Lima

Branches:

Frankfurt
Agadir
In the process of opening
Representative offices:
Australia
Canada

Branch:

Paris
With an excellent, externally assessed management model
European Seal of Excellence +600 EFQM
European Foundation
for Quality
Management
(2014, renewed
in 2016)
International recognition
Bank of the Year in Spain 2017
Best digital retail bank in Western Europe
Best Private Banking Operator in Spain 2017
A bank with a social commitment and a Corporate Social Responsibility master plan:
It responds to the bank’s firm social commitment,
one of its corporate values along with quality and trust
It is in line with the bank’s 2015-2018
Strategic Plan
and is transversal in nature
It puts the accent on strengthening its social banking model and
consolidating its position as a benchmark for socially responsible banking

CONTENT AND SCOPE OF THE REPORT

This report provides a summary, through quantitative and qualitative information, of CaixaBank’s positive impact on the territories in which it operates and its role as one of the key agents in the Spanish economy.

Unless indicated otherwise, the figures relate to 2017 and include the impact of CaixaBank and, when deemed appropriate and if the information was available, of its subsidiaries.

MAIN AREAS OF CAIXABANK'S SOCIAL AND ECONOMIC IMPACT

Economy
Contribution to the economy,
employment and finances of Spain

Sustainability
Contribution to the transition to a low-carbon economy and environmental sustainability

Trust
Strengthening of trust as a result of its financial strength, culture of integrity, its qualified professionals and the security of its services, and the development of financial education and training

Social Iniciatives
Promotion of financial inclusion and the provision and development of social initiative programmes in collaboration with the ”la Caixa” Banking Foundation

External assurance

The indicators were compiled on the basis of in-house calculations using internal data alongside that from external databases and reports, which are referred to when this is deemed relevant.

The non-financial information included in this report has been verified by Deloitte according to the scope and terms shown in their independent assurance report of the 2017 Integrated Corporate Report. The economic and financial information was obtained from the CaixaBank Group’s audited 2017 financial statements. Both documents are available at: www.CaixaBank.com.

Further information at:
Annual preparation of consolidated accounts, management report and audit 2017 information 2017 Integrated Corporate Report Corporate presentation