/ Our
purpose
Standing by
Be close to people and society. Be part of their lives, communities, reality and financial needs. Be close to their concerns, commit to them
Standing by people for everything that matters
People
Placing people at the centre and including all CaixaBank's stakeholders (both external and internal)
Everything
Beyond our financial activity
Matters
It allows everyone to embrace the purpose, according to their needs and specific situation. It lets CaixaBank talk about both micro and macro aspects, thus also encompassing the organisation's social commitment
_Our mission
Contribute to the financial well-being of our customers and to the progress of society
_Our values
Trust
Quality
Social commitment
_Our culture
People first
Agile attitude
Partnerships, our strength
/ Key figures
December 2025
_SUPPORTING CORPORATE CLIENTS INTERNATIONALLY
17 _Representative offices
2 _Spanish Desks
6 _International offices (8 offices)
2 _Subsidiaries (100%)
20.7
_M customers
47,120
_Employees
4,552
_Branches*
* The branches do not include subsidiaries outside Spain and Portugal, nor representative offices.
12,272
_ATMs
/ Financial
figures
December 2025
_Growth in quality of results
€5,891M
_Attributed profit/(loss)
_Creating shareholder value
59.4%
_Cash Pay-out in 2025
50-60%
_Target cash Pay-out in 2026
Share buyback programmes in 2025
€1,000M
_Executed
€500M
_In progress
_Improvement in profitability and cost-income
17.5%
_RoTE accum. 12 months
39.4%
_Cost-to-income ratio
_Balance sheet strength
12.6%
_CETI
2.1%
_Non-performing loans ratio
/ Digital capabilities
December 2025
_Digital customers
€13.7M
_Intensity of digital use
5.4M
_Customers connect daily1 5.2 MM in 2024
2.4M
_Top Heavy Users2 in Spain 2.2 MM in 2024
1 Daily volume of individual customers who connect to digital channels, as an average over the past six months.
2 Customers who have connected to digital channels more than 130 days during the past six months.
/ Sustainable business
December 2025
Sustainable business
Through the mobilisation of sustainable finance, CaixaBank aims to help build a greener economy and to support the economic and social development of all people.
>€100,000M
_Target 2025–2027
€46,167M
_Mobilised by Group in 2025
€36,699M
_Sustainable financing
€9,468M
_Sustainable intermediation
Society contribution
_Contribution to GDP
_Taxes paid, third-party tax collection and other contributions
1.14%
_CaixaBank (Spain)
€19,249M
_Direct and indirect contribution to Spain's GDP
17.40%
_Gross Value Added of CaixaBank in the financial and insurance sector
€3,541M
_Own taxes paid
€2,751M
_Taxes collected from third parties
€169M
_Other contributions
0.47%
_BPI (Portugal)
€1,433M
_Direct and indirect contribution to Portuguese GDP
6%
_Gross value added of BPI in the financial and insurance sector
_Boosting economic activity
73,383
_Spain
7,191
_Portugal
Job positions generated through the multiplier effect of purchases from suppliers
Improving people's employability
CaixaBank has promoted various lines of action that Foster employment, entrepreneurship, and social development.
48,216
_People who have improved their employability in 2025
150,000
_2027 target
23,860
_Volunteers
754,902
_Beneficiaries