Based on our strengths

  • Leading bank in Spain and Portugal

  • Broad customer base and model of universal banking

  • Model of multichannel distribution

  • Knowledge of the customer: data and analytical capabilities

  • Strong subsidiaries operating in insurance and long-term savings management

  • Financial strength

  • Benchmarks in sustainable banking

  • Outstanding human team

With specialised management

Retail Banking

15.7M Personal Banking and Individual Customers

2.8M Premier Banking Customers

1.6M Business and other Customers

€20.7M

Customers

Private Banking

0.3M
Customers

Business Banking

0.3M Customers

CIB

0.03M Customers

Customers in Spain and Portugal Distribution channels available to customers in the segment

Wide range of financial and insurance products and services

Tailored to customer needs and integrating sustainable criteria

  • Solutions for everyday life

  • Payment methods

  • Savings and investment products

  • Financing

  • Insurance (Life, Life-risk and Non-Life)

Remote distribution channels

  • Branches

    4,251 branches in Spain and 301 in Portugal

  • CaixaBankNow

    12.7M1 customers using digital service channels in Spain and 1M in Portugal

  • Connecta

    7.6M customers with remote manager in Spain and 0.8M in Portugal

  • Imagin

    4M digital customers looking for neobank experience (Spain)

1 Individual customers who have carried out one or more login operations on Now, Imagin or other CaixaBank apps (Pay, Sign) in the last 6 months.

Modelo de negocio