Letter from the Chairman

Tomás Muniesa Arantegui

Chairman

Upon assuming the role of chairman at CaixaBank, it

is a privilege to speak to our shareholders,

customers, and partners, to reaffirm my dedication

to our institution's heritage and the future we aim to

construct together.

We have successfully executed our 2022-2024

strategic plan, achieving growth in profitability and

business volume, maintaining excellent credit

quality, and ensuring robust liquidity and capital.

This has facilitated a shareholder capital distribution

of 12 billion euros over this period. With 20.3 million

customers and our leading position in Spain's retail

banking sector, we are well-positioned to approach

the future with optimism.

We are at a pivotal moment at CaixaBank, initiating a

new strategic plan for 2025-2027, which will steer

our course for the next three years. The 2025-2027

plan aims to reinforce our market leadership while

addressing environmental challenges that demand

significant efforts to adapt our model, particularly in

processes, technology, and talent. Above all, it seeks

to deepen our commitment to the environment and

society.

Our goal is to expand our customer base and

capture more market share by leveraging digital

channels and introducing new value propositions

tailored for families and businesses. We are

confident that our proven bancassurance model will

allow us to meet the evolving needs of our

customers and society through innovative savings

and protection products, tailored solutions, and a

distinctive, accessible distribution network.

Looking ahead, we remain true to our

founding values and uphold a unique

stance on sustainability, recognising

our critical role in transitioning to a

greener economy and supporting our

customers in their own transformation.

The recent DANA storm in Valencia has starkly

highlighted the environmental challenges we face.

Staying true to our social commitment, which has

distinguished us for over 120 years, we have

provided, and will continue to provide, immediate

support, offering financial solutions to directly help

affected communities recover from the damages.

We firmly believe that true business success is

intrinsically tied to the well-being of the

communities we support. Therefore, we will persist

in investing in initiatives that enhance financial

inclusion, provide access to opportunities, and

generate shared value for everyone involved.

I, along with the Board I lead, am confident that

through collective effort, we can address current

challenges and transform them into avenues for

responsible and sustainable growth.